company

Return & exchange policy

What is your return & exchange policy?

>You may return a product for refund, paypal or exchange (if due to Freerun Bearing error) within 15 days after receipt of goods.

(We pay freight cost).


>If we shipped you the wrong product, or it arrived defective or damaged or products'quality are no- regarding to samples,No problem. Just contact us within 10 days of the item's original shipping date to arrange for the return of your purchase.

When we recieve the goods back we will send a replacement or refund you for your purchase, provided the returned item(s) are received back in their original packaging.


>If you ordered the wrong item, wrong size, simply changed your mind, (Please pay freight cost)we will refund you for your purchase (minus the shipping cost), provided the returned item(s) are received back in their original packaging, provided your purchase is in "as-new" condition, and the purchased product was not noted as a clearance, close-out or non-returnable item. 

When your return is received, you will be issued a refund to your credit card or a store credit for the merchandise only. (Please note that you will be responsible for return shipping costs of non-defective merchandise) Some products may also be assessed a restocking fee - please ask if you are unsure. 

Additional restrictions may apply, please contact us for more information.


>How to return goods?

Due to chinese customs policy,I would like customers to return goods to our HK address.

When you will return goods,First Please contact us to ask correct HK address. (Please send inquity to support@freerun-group.com )